# QuikShipToner Return Policy

> For help with returns exchanges or any questions please contact our customer service team at  888 2733084  Our agents are here to support you every step 

Source: https://support.quikshiptoner.com/en_us/quikshiptoner-return-policy-B11oEvdvJx

Last updated: 2025-01-17T23:35:31.108Z

For help with returns, exchanges, or any questions, please contact our customer service team at **(888) 273-3084**. Our agents are here to support you every step of the way.

**Compatible Cartridges**

If you experience any issues with compatible cartridges, we may replace the product or provide a refund within one year of the purchase date. Concerns raised after one year may be eligible for store credit.

**Name Brand Cartridges (OEM)**

If ordered incorrectly, we do not accept returns of open OEM cartridges. Please check your item against the printer model number for accuracy before opening. Unopened, defective, or damaged products can be returned for a full refund within 15 days of purchase. Store credit will be issued for concerns dealt with 16-30 days after the date of purchase. All orders placed with store credit must be placed with an agent over the phone.

**Incorrectly Ordered Products**

Opened items are non-refundable. Please confirm your printer model and cartridge part number when ordering and before opening the package.

**Exchanges**

Unopened items in sellable condition may be exchanged or refunded.

**Lost Packages**

Any incomplete orders, lost packages, or incorrectly received products must be reported to customer service within 30 days of the purchase date.

**Shipping Charges**

Shipping charges are non-refundable, except in cases of a packing error.

**Refund Timeline**

Refunds are processed to the original payment method within 7-15 business days after the returned product is received and inspected.

**Return Label**

If our returns department needs an item back for any reason other than a refund, a prepaid return label may be provided. Customers requesting a refund are responsible for any return shipping costs. Contact our customer service department for more information.

**What is an SRO?**

An SRO (Sales Return Order) is a return authorization number assigned when a customer service agent sets up your return. This number (e.g., SRO-12345678) must be included with your return package for proper processing.